1. Introduction

Montana Plumbing Company ("we," "us," or "our") operates montanaplumbingscompany.com and provides plumbing and heating services to residential and commercial customers in Missoula, Montana, and surrounding areas.

This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website, contact us, or request our plumbing and heating services.

2. Information We Collect

We may collect information that you voluntarily provide when you contact us or request information about our services, including:

• Full name
• Phone number
• Email address
• Service or property address
• Details about your plumbing or heating needs
• Information submitted through contact or service request forms
• Any other information you choose to provide

We may also automatically collect limited technical information, such as your IP address, browser type, device information, and general website usage data.

3. How We Use Your Information

We may use the information we collect to:

• Respond to your enquiries and service requests
• Schedule plumbing or heating appointments
• Provide estimates and requested services
• Communicate with you about your service
• Improve our website and customer experience
• Maintain website security and prevent fraudulent activity
• Comply with applicable legal and regulatory requirements

4. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share information when reasonably necessary to operate our business and provide services to you.

This may include sharing information with trusted service providers, technology providers, website hosting providers, payment processors, or other contractors who assist us in operating our business.

We may also disclose information when required by law, legal process, or when necessary to protect our rights, property, safety, or the safety of others.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to help the website function properly, understand website traffic, improve performance, and enhance the user experience.

You may be able to control or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.

6. Third-Party Services and Links

Our website may use third-party services or contain links to third-party websites, such as mapping services, analytics tools, advertising platforms, or social media websites.

These third parties may collect information according to their own privacy policies. Montana Plumbing Company is not responsible for the privacy practices or content of third-party websites.

7. Data Security

We take reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, comply with legal obligations, and enforce our agreements.

9. Your Privacy Rights

Depending on applicable law, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of certain information.

To make a privacy-related request, please contact us using the information provided below. We may need to verify your identity before completing certain requests.

10. Children's Privacy

Our website and services are intended for adults and businesses. We do not knowingly collect personal information from children under the age of 13.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or applicable legal requirements.

Any updates will be posted on this page with a revised "Last Updated" date.